Terms and Conditions

Last updated: 30 July 2026

1. About Us

This website is owned and operated by:

ART CARNIVAL LTD
Registered in England and Wales
Company Number: [INSERT COMPANY NUMBER]
Registered Office: 61 Bridge Street, Kington, HR5 3DJ, United Kingdom
Email: contact@artcarnival.shop
Website: artcarnival.shop

ART CARNIVAL LTD is a digital-design business providing downloadable graphics, illustrations, patterns, typography artwork, and other digital creative resources.

Our registered office is provided for official company correspondence. Customer support is provided online through our website and email address.

UK limited-company websites should display the complete company name, registered number, registered-office address, and the part of the United Kingdom in which the company is registered.

2. Acceptance of These Terms

These Terms and Conditions apply when you visit our website, create an account, place an order, download a product, or otherwise use our services.

By placing an order, you confirm that:

• You have read and accepted these Terms and Conditions;
• The information you provide is complete and accurate;
• You are legally permitted to make the purchase;
• You understand that the products are supplied digitally; and
• You agree to comply with the licence conditions applying to the purchased product.

Please read these Terms carefully before completing a purchase.

3. Age and Authority

You must be at least 18 years old to place an order, or you must have the permission and supervision of a parent or legal guardian.

Where you purchase on behalf of a business or organisation, you confirm that you have authority to bind that business or organisation to these Terms.

4. Digital Products Only

All products sold through our website are digital products.

No physical product will be manufactured or shipped to you. No shipping carrier, postal delivery, or physical return process applies.

Depending on the product, files may include formats such as:

• PNG;
• SVG;
• JPG or JPEG;
• PDF;
• EPS;
• ZIP archives; or
• Other formats clearly identified on the relevant product page.

Customers must review the product description and included file formats before purchasing.

5. Product Information

We take reasonable care to ensure that product titles, descriptions, preview images, file formats, prices, and licence information are accurate.

Each product page should explain, where applicable:

• What files are included;
• The file formats supplied;
• The intended use of the product;
• Whether personal or commercial use is permitted;
• Whether print-on-demand use is permitted;
• Any software or compatibility requirements; and
• Any relevant limitations.

Product preview images may be displayed using mock-ups for presentation purposes. Unless specifically stated otherwise, mock-up items such as T-shirts, frames, mugs, packaging, backgrounds, or display scenes are not included in the purchase.

Colours may appear differently depending on the customer’s monitor, printer, ink, material, software, and production method. These reasonable variations do not mean that a different physical product will be supplied, because the purchased item is the digital file itself.

Nothing in this section limits your legal rights where digital content is faulty, materially misdescribed, or not supplied as promised.

6. Software and Compatibility

You are responsible for confirming that you have suitable software, equipment, and technical knowledge to open and use the file formats listed on the product page.

We do not guarantee that every file will be compatible with every application, cutting machine, printer, device, operating system, or production method.

Where we have incorrectly described a file format or compatibility requirement, please contact us so that we can investigate and provide an appropriate remedy.

7. Prices and Currency

Product prices are displayed on the website and confirmed at checkout before payment.

The currency of the transaction will be clearly shown before you place the order. The total amount payable, including any applicable taxes, will be shown before the purchase is completed.

We may change product prices at any time. A price change will not affect an order that has already been accepted and paid for.

Where an obvious pricing or technical error occurs, we may cancel the affected order and issue a full refund.

8. Orders and Contract Formation

Adding a product to your shopping cart does not reserve that product or create a contract.

When you submit an order, you are making an offer to purchase the selected digital product under these Terms.

A contract is formed when:

• Your payment has been successfully authorised;
• We accept your order; and
• We send an order confirmation or make the purchased file available to you.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• Payment has not been authorised;
• Incorrect or incomplete information has been supplied;
• Fraudulent or unauthorised activity is reasonably suspected;
• A pricing or technical error has occurred;
• The purchase breaches these Terms; or
• We are legally or contractually prohibited from completing the transaction.

Where we cancel a paid order before valid digital content has been supplied, the payment will be refunded through the original payment method.

9. Payments

Payments are processed through authorised third-party payment-service providers.

You confirm that:

• You are authorised to use the selected payment method;
• The billing information supplied is accurate; and
• The payment is not connected to fraudulent or unlawful activity.

We do not directly store complete payment-card details where those details are securely collected and processed by our payment-service provider.

Payment processing may occasionally be delayed while the payment provider performs security, fraud-prevention, or regulatory checks.

10. Digital Delivery

After successful payment and order acceptance, the purchased digital content will normally be made available through one or more of the following methods:

• The order-confirmation page;
• A download link sent to the email address supplied during checkout;
• The customer’s website account; or
• Another electronic-delivery method explained on the product page.

Customers are responsible for providing a correct and accessible email address.

If you do not receive your digital product, please:

1. Check your email spam or junk folder;
2. Confirm that the email address supplied during checkout was correct;
3. Check your customer account, where applicable; and
4. Contact us at contact@artcarnival.shop.

We will take reasonable steps to investigate and resolve genuine delivery problems.

Any download limit, access period, or expiry date applicable to a product will be displayed on the product page, customer account, order confirmation, or download notice.

11. Consumer Cancellation Rights for Digital Content

Consumers purchasing online may normally have a 14-day cancellation period. However, special rules apply where digital content is supplied immediately.

Where you request immediate access to digital content, you will be asked before payment to:

• Give your express consent for supply of the digital content to begin during the 14-day cancellation period; and
• Acknowledge that your right to cancel will be lost once downloading, access, streaming, or supply of the digital content begins.

Once you have given that consent and acknowledgement and the digital supply has started, you will no longer have a change-of-mind right to cancel that purchase.

This does not remove your legal rights where the digital content is faulty, not as described, or otherwise fails to meet applicable consumer-protection requirements.

UK rules require express consent and acknowledgement before the cancellation right is lost when digital supply begins during the cancellation period.

12. Refunds and Remedies

Because our products are digital and can be accessed or downloaded after purchase, we do not normally offer refunds merely because a customer:

• Changes their mind after digital supply has begun;
• Purchases the wrong product;
• Does not have suitable software;
• Does not read the product description;
• No longer requires the product; or
• Lacks the technical knowledge needed to use the listed file format.

However, we will investigate refund or remedy requests involving circumstances such as:

• Duplicate payment for the same order;
• Failure to provide access to the purchased product;
• A corrupted or unusable file that we cannot repair or replace;
• Receipt of a materially different product from the one described;
• An incorrect file being supplied; or
• A refund or remedy required by applicable law.

Depending on the circumstances, an appropriate remedy may include:

• Technical assistance;
• A replacement file;
• Repair or correction of the file;
• Restored download access;
• A price reduction; or
• A full or partial refund.

Digital content supplied to UK consumers must be of satisfactory quality, fit for its stated purpose, and match its description. These rights cannot simply be removed by writing “all sales are final.”

Please read our separate Refund and Returns Policy for further details.

13. Product Licences

Purchasing a digital product does not transfer ownership of the artwork or its intellectual-property rights to you.

Unless the product page or accompanying licence states otherwise, your purchase grants you a limited, non-exclusive, non-transferable licence to use the purchased digital file according to the permitted uses stated for that product.

The exact licence shown on the product page or supplied with the downloaded file forms part of these Terms.

Personal Use

Where personal use is permitted, you may use the design for your own non-commercial projects and finished personal items.

Commercial Use

Commercial use is permitted only where the product page or accompanying licence expressly states that commercial use is included.

Where commercial use is permitted, you may use the design to create finished products for sale within the limits stated in the applicable product licence.

Print-on-Demand Use

Uploading a design to a print-on-demand service is permitted only where the relevant product page or licence expressly allows print-on-demand use.

14. Prohibited Uses

Unless we provide prior written permission, you must not:

• Resell, redistribute, share, exchange, or give away the original digital files;
• Upload the original files to another digital-download website, marketplace, drive, group, or membership library;
• Sell the digital file in its original or substantially unchanged form;
• Claim that you created or own the original artwork;
• Transfer or sublicense your licence to another person;
• Make the original files available for others to download;
• Convert the file into another format for resale as a digital product;
• Use previews, mock-ups, or website images as the purchased product;
• Register the artwork, or a confusingly similar version, as your own copyright or trademark;
• Use the artwork in unlawful, fraudulent, defamatory, hateful, or abusive material;
• Remove copyright, licence, or ownership notices supplied with the file; or
• Use the product beyond the limits stated in its licence.

Employees, contractors, printers, or production partners may access a file only where reasonably necessary to create an authorised finished product for the purchaser. They must not retain, reuse, sell, or distribute the file independently.

15. Intellectual Property

Unless otherwise stated, the website, branding, product artwork, product previews, written content, graphics, layouts, logos, and downloadable files are owned by or lawfully licensed to ART CARNIVAL LTD.

All applicable copyright and intellectual-property rights are reserved.

You may not copy, scrape, reproduce, publish, modify, distribute, or commercially exploit website content except as allowed by the licence supplied with a purchased product or with our written permission.

16. Customer-Supplied Information

You are responsible for ensuring that the information supplied during checkout is accurate.

We are not responsible for delays or access problems caused by:

• An incorrect email address;
• An inaccessible email account;
• Customer-side spam filtering;
• Failure to retain order details;
• Unsupported software;
• Device or internet problems; or
• Unauthorised access caused by the customer’s failure to secure their account.

This section does not apply where the problem was caused by our own failure to supply the purchased content correctly.

17. Fraud, Misuse, and Unauthorised Transactions

We may suspend access, withhold digital delivery, or cancel an order where we reasonably suspect:

• Payment fraud;
• Card testing;
• Unauthorised payment activity;
• False customer information;
• Account abuse;
• Automated purchasing abuse;
• Licence infringement; or
• Unlawful use of the website.

We may request reasonable information required to verify an order.

Where we determine that a legitimate customer has been incorrectly affected, we will take reasonable steps to restore access or provide an appropriate refund.

18. Promotions and Discount Codes

Promotional offers and discount codes may be subject to separate conditions, including:

• Start and expiry dates;
• Eligible products;
• Minimum order values;
• Usage limits; and
• Customer or geographic restrictions.

Promotions cannot be exchanged for cash and cannot normally be combined unless expressly stated.

We may withdraw or correct a promotion where it has been published in error, but this will not affect orders already validly accepted under that promotion.

Stripe recommends clearly disclosing the terms of promotions and making those conditions visible before customers participate.

19. Website Availability

We aim to keep our website and download systems available and secure. However, uninterrupted access cannot be guaranteed.

We may temporarily suspend or restrict access for:

• Maintenance;
• Security updates;
• Technical faults;
• Hosting problems;
• Payment-provider interruptions; or
• Events outside our reasonable control.

Where a temporary technical problem prevents access to a purchased product, please contact us and we will take reasonable steps to restore access.

20. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Deliberate misconduct; or
• Consumer rights that cannot legally be excluded.

We are not responsible for losses caused by:

• Use of a product outside its stated licence;
• Incompatible software where compatibility was accurately described;
• Customer alteration of the original file;
• Printing or manufacturing decisions made by the customer or a third party;
• Variations caused by printers, inks, materials, screens, or production settings; or
• Unauthorised sharing or misuse of the purchased file.

Where you are purchasing as a consumer, these Terms do not limit your mandatory statutory rights.

Where you purchase wholly for business purposes, our total liability relating to a particular order will not exceed the amount paid for that order, except where liability cannot legally be limited.

21. Privacy and Personal Information

We process personal information according to our Privacy Policy.

Information may be shared with service providers where reasonably necessary to operate the website, process payments, prevent fraud, deliver orders, provide customer support, or comply with legal obligations.

Our payment providers process payment information under their own privacy and security practices.

22. Complaints and Payment Disputes

Please contact us promptly if you experience a problem with an order.

Email: contact@artcarnival.shop

Please include:

• Your name;
• Order number;
• Purchase email address;
• Product name;
• Description of the issue; and
• Relevant screenshots where appropriate.

We will review genuine complaints fairly and attempt to provide a reasonable solution.

You may contact your payment provider where you believe a payment was unauthorised or a matter remains unresolved. Nothing in these Terms prevents you from exercising rights available through your bank, card issuer, payment provider, or applicable law.

23. Changes to These Terms

We may update these Terms to reflect changes to our products, website, payment methods, business operations, or legal obligations.

The current version and its effective date will be published on this page.

Changes will generally apply to future purchases. The version in effect when an order was accepted will normally continue to govern that order, unless a change is required by law or benefits the customer.

24. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

25. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean that we have waived the right to enforce it later.

26. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

If you are a consumer living outside England and Wales, you may also benefit from mandatory consumer protections provided by the law of your country of residence.

Nothing in these Terms removes any right you may have to bring proceedings in a court available to you under applicable consumer law.

27. Contact Us

Questions concerning these Terms, a product licence, an order, or digital delivery should be sent to:

ART CARNIVAL LTD
Company Number: 17330660
Registered in England and Wales
Registered Office: 61 Bridge Street, Kington, HR5 3DJ, United Kingdom
Email: contact@artcarnival.shop